Symptom Definition: The ShockWiz hose will not fully thread onto the fork or shocks air inflation valve stem. The hose coupler engages 1-2 threads and will not thread on any further.
Cause: The OD (outer diameter) of the fork or shocks valve stem is too large for the ShockWiz hose coupler to thread onto.
**The ShockWiz hose couplers are made to a tighter tolerance than a hose coupler found on a shock pump. This is done to keep the ShocKWiz hoses to the lowest profile possible to increase clearances. As a result, it is not uncommon for a shock pump hose to install without issue on the affected fork/shock.
1) Attempt to install ShockWiz onto the same fork or shock using the alternate ShockWiz hose provided.
IF the alternate ShockWiz hose installs successfully - contact Quarq Customer Service for a replacement hose.
If the alternate ShockWiz hose exhibits the same symptom - continue with step 2.
2) Attempt to install ShockWiz (using either hose) on a RockShox suspension component.
IF installation is successful on a RockShox suspension component - the issue lies with the OD of the affected fork or shock's inflation stem.
**NOTICE: Quarq does NOT offer a solution to this issue. If desired, you may contact the fork or shock's manufacturer for potential fixes.