An adjustment is at it's limit and ShockWiz is still Suggesting change.

When using ShockWiz you may encounter a situation where an adjustment is at it's minimum or maximum amount of adjustment, but ShockWiz is still suggesting change. For example, you have already removed all the air volume spacers per the Suggestion, but after doing so the app still indicates "Remove Spacers".

Depending on which adjustment this is occurring with, it can indicate a number of things. See the below information to determine what this may indicate.

Baseline Air Pressure

Symptom: ShockWiz continually Suggests 'Remove Air'. I have done so and now have and the pressure is now so low that my suspension feels un-rideable.

Cause: Your suspension is not compatible with ShockWiz. If your suspension's air spring does not have a positive chamber that consists of a single volume, this symptom can occur. Contact suspension manufacturer or take to a profession bike mechanic to verify.

Solution: None. Your suspension is not compatible with ShockWiz.

Cause: The compression ratio is incorrect. To check the accuracy of the compression ratio, go to the Home page of the app to view the Shock Travel percentage. Verify that the measured sag (measured via the o-ring on the stanchion) matches the reported Shock Travel percentage within the app. If there is a significant difference it indicates the compression ratio is not correct.

Solution: Re-calibrate ShockWiz using the calibration Wizard. Re-test for accuracy when complete.

Air Spring Ramp

Symptom: I have removed all the air volume spacers per the Suggestion, and I still get the Suggestion to "Remove Spacers".

Cause: The compression ratio is incorrect. To check the accuracy of the compression ratio go to the Home page of the app to view the Shock Travel percentage. Verify that the measured sag (measured via the o-ring on the stanchion) matches the reported Shock Travel percentage within the app. If there is a significant difference it indicates the compression ratio is not correct.

Solution: Re-calibrate ShockWiz using the calibration Wizard. Re-test for accuracy when complete.

Cause: The stock air can on your shock does not have a large enough volume.

Solution: By a larger volume air can, if available. Contact the suspension's manufacturer, or visit your local bike shop, to determine if a larger volume air cans are available for your rear shock.

Low / High Speed Rebound 

Symptom: The adjustment dial is turned all the way to the Jackalope or '–' (minus) direction and the Suggestions still indicates 'Speed Up'. 

Cause: The factory rebound tune is not light (low) enough. This can occur with very light riders whose Baseline Air Pressure must be very low to achieve proper sag and to use all the travel. 

Solution: Contact the suspension manufacturer, or a suspension service center, and have the factory rebound tune changed accordingly. 

Symptom: The adjustment dial is turned all the way to the Turtle or '+' (plus) direction and the Suggestion still indicates 'Slow Down'

Cause: The damper is damaged and the rebound circuit is not functioning properly.

Solution: Contact the suspension manufacturer or a suspension service center and send the fork or shock in for repair.

Cause: The factory rebound tune is too light. This can occur in heavy riders whose Baseline Air Pressure is very high.

Solution: Contact the suspension manufacturer, or a suspension service center, and have the factory rebound tune changed accordingly.

Low / High Speed Compression

Symptom: The adjustment dial is turned all the way in the '–' (minus) or 'Soft' direction, but the Suggestion still indicates 'Make Softer'. 

Cause: The factory compression tune of your fork or shock is too firm for your weight. This can occur for very light riders.

Solution: Contact the suspension manufacturer, or a suspension service center, and have the factory compression tune changed accordingly. 

Symptom: The adjustment dial is turned all the way in the '+' (plus) or 'Firm' direction, but the Suggestion still indicates 'Make Firmer'.

 Cause: The damper in your fork or shock is damaged. If the damper is damaged the compression circuit cannot function properly. Take your fork or shock to a professional mechanic to determine in the damper is damaged and not functioning properly. 

Solution: Contact the suspension manufacturer or a suspension service center and send the fork or shock in for repair.

Cause: The stock tune of your fork or shock is too soft for your weight or riding style. This can occur for very heavy, or very aggressive riders.

Solution: Contact the suspension manufacturer, or a suspension service center, and have the factory compression tune changed accordingly.